Cancellation & Refund policy – Milford Track Great Walks Season – We require full payment at time of booking in order to confirm your booking. Please call us as soon as possible if you think you need to cancel, change or amend your booking. Otherwise, our cancellation and refund policies are as follows:- Cancel within the last 24 hours before your track start date and time = no refund
– Track Conditions – Department of Conservation cancels on day of departure due to severe weather or facility/service conditions = 100% refund
– Track Conditions – Department of Conservation cancel whilst on the track at any stage due to track or weather conditions, no refund will be available and DOC will organise your removal from the track.
Cancellation & Refund policy – all other trips – We require cancellation 24 hours prior to trip departure for a full refund to the original card the booking was made on. This policy does not apply if both parties agree adverse weather conditions prevents the trip from commencing. If you need to cancel within 24 hours, please call us as soon as possible and we reserve the right to enforce our cancellation/refund policy but we will also use our discretion. We recommend that you arrange travel insurance to guard against the loss of costs associated with cancellation or delay of your trip due to weather or unforeseen circumstances.
We recommend that you arrange travel insurance to guard against the loss of costs associated with cancellation or delay of your trip due to weather or unforeseen circumstances.
We know things happen when you are travelling. Talk to us and we can work it out together.
Outstanding Balances – Fiordland Outdoors Co. have authorisation to charge any outstanding balances of the trip to the same card used to pay the deposit immediately after trip is completed.
Departure Times – Whilst we will always do our best to keep to our scheduled departure time, sometimes things happen and we have to adjust our schedule. We will let you know in plenty of time what the new arrangement will be and we will not let you down
Catch and Release – Our fishing policy is strictly catch and release. We value our fisheries and we operate responsibly to ensure there is a healthy and sustainable fishery for all users now and into the future.
Media Consent – Fiordland Outdoors Co. reserves the right to the use any images or footage taken on our trips for the purposes of promotion e.g. Facebook, Website etc. If you do not wish to have your image taken, please advise prior to the trip commencing.